CREDO Action

Tell DoorDash: Stop stealing workers' tips

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Petition to DoorDash:

"Stop stealing workers' tips. Institute a new tipping policy that rewards drivers without delay, and provide back pay to make up for the stolen wages."

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    Tell DoorDash: Stop stealing workers' tips

    DoorDash is the biggest food delivery company in the country. It secured nearly $1 billion in funding from elite hedge funds and is valued at $12.7 billion. It recently bought a rival for over $400 million. And it is stealing tips from its workers.1,2

    The drivers who deliver food for DoorDash, like most workers in the "gig economy," are contractors without a living wage, benefits or access to worker's compensation. To add insult to injury, DoorDash steals tips, including them as part of the $6.85 base pay for each job. So if someone tips $3, DoorDash saves $3, and the worker still only gets $6.85.3

    Under massive pressure from workers and customers, DoorDash promised to revise its policy. That was more than a month ago, and nothing changed – and DoorDash said nothing about providing back pay for stolen wages.4 That's unacceptable.

    Tell DoorDash: Stop stealing workers' tips.

    DoorDash drivers are overworked and underpaid with no job security, no minimum wage, no benefits and no safety net. Well-funded Silicon Valley companies categorize their workers as freelance contractors to dodge paying a livable wage or providing benefits. They promise flexibility and a bit of extra income from a "side hustle." But many gig economy workers are piecing together full-time work from multiple companies with few other options in the wreckage of an economy that works for Wall Street and not workers.

    DoorDash drivers aren't alone. Up to three-quarters of all low-wage workers experience some wage theft, and Americans in low-wage jobs lose an estimated average of $2,634 annually to wage theft, out of an average of $17,616 total earnings. Other gig economy economies, like Instacart, have similar policies to DoorDash.5,6

    After a New York Times article in July on its tipping policy sparked a wave of outrage, DoorDash promised changes. But more than a month later, the company has changed absolutely nothing. And workers say executives are ignoring demands for back pay to make up for the wages that were stolen.7 Every day without changes to its policy and providing back pay is another day of DoorDash stealing wages. We need to speak out and pressure the company to change now.

    Tell DoorDash: Stop stealing workers' tips.

    Thank you for speaking out.

    References:

    1. Rebecca Jennings, "Delivery workers are being cheated out of tips by their own companies. This isn’t new." Vox, July 24, 2019.
    2. Shirin Ghaffary, "DoorDash is still pocketing workers’ tips, almost a month after it promised to stop," Recode, Aug. 20, 2019.
    3. Ibid.
    4. Ibid.
    5. Annette Bernhardt et al., “Broken Laws, Unprotected Workers: A Report,” UnprotectedWorkers.org, 2009.
    6. Ghaffary, "DoorDash is still pocketing workers’ tips, almost a month after it promised to stop."
    7. Ibid.